This article contains a collection of frequently asked questions (FAQs) and solutions for LawTap users who connect to the Microsoft Outlook calendar.

Why does the timezone look different in my Microsoft Outlook calendar appointment details?

Outlook calendars can display a UTC (Universal Time Coordinated) timezone that is different to what you're used to seeing.

In accordance with Microsoft best practice, LawTap sends appointments to your Outlook calendar in UTC to ensure that appointments remain automatically updated in your Outlook calendar, including during periods of daylight savings and/or when you travel with your calendar on your phone to another timezone.

This means you can continue to book appointments with confidence because the appointment display at the correct time in your Outlook calendar.

This is an an example of what a UTC timezone looks like in an Outlook calendar:

How do I update all-day events in Microsoft Outlook to allow bookings in LawTap?

All-day events in Microsoft Outlook are commonly used for reminders, like birthdays and specific days in certain locations. These may block out your availability, unless you update the event to show you as "Free" instead of "Busy".

To update an all-day event to unblock your time in LawTap:

  1. Open the all-day event in Outlook.
  2. Select the Show As drop-down menu and select Free.
  3. Select Save & Close.
  4. Your free status is updated in LawTap within a few minutes.

For more information, see Microsoft Outlook Training Video, Schedule appointments.

How do I update all-day events in Microsoft Outlook to block out my time in LawTap?

All-day events in Microsoft Outlook are commonly used for reminders, like birthdays and specific days in certain locations. These may not block out your availability in LawTap, unless you update the event to show you as "Busy" instead of "Free".

To update an all-day event to block your time in LawTap:

  1. Open the all-day event in Outlook.
  2. Select the Show As drop-down menu and select Busy.
  3. Select Save & Close.
  4. Your busy status is updated in LawTap within a few minute

How do I create recurring appointments in my Microsoft Outlook to block out time?

Lawyers typically use recurring appointments to block out time for recurring appointments in their calendar. The "appointment" could be your daily lunch break between 12pm and 1pm, school pick up or weekly game of tennis.

To create recurring appointments in Microsoft Outlook:

  1. Select Calendar.
  2. Go to Home > New Appointment.
  3. Add a Subject (for example Lunch) and optionally a Location.
  4. Select a Start Time and End Time.
  5. Set Reminder to None.
  6. Set Show As to Busy.
  7. Select Recurrence.
  8. Set an Appointment time, Recurrence pattern (Daily, Weekly, Monthly, Yearly), and Range of recurrence.
  9. Select OK.
  10. Select Save & Close.

For more information see:

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